Support

Frequently asked questions

How do I add my logo and signature?

Open Settings → Business profile, tap the logo or signature slot and pick an image from your phone. They appear on every template.

How do I change the invoice number format?

Open Settings → Invoice numbering. Set a prefix (for example INV-) and the next number; the App increments it automatically.

Can I charge tax on some lines only?

Yes. In the invoice editor choose per-line tax, then set each line's rate or mark it non-taxable. You can also switch between tax-inclusive and tax-exclusive prices.

How do I record a payment?

Open the invoice and tap Record payment. Enter the amount, date and method. Partial payments show the remaining balance; a full payment marks the invoice paid and adds the PAID stamp to the PDF.

How do I turn an estimate into an invoice?

Open the estimate and tap Convert to invoice (Pro). The new invoice gets the next invoice number and the estimate stays in your history.

How do I move my data to a new phone?

On the old phone open Settings → Backup and export the JSON file, send it to yourself, then on the new phone choose Restore and pick that file. Logo and signature are included.

Does the App send invoices for me or store them online?

No. Billfold has no server and no account. The PDF is created on your phone and shared through the apps you already use, such as your email app.

How do I cancel my subscription?

Subscriptions are managed by Google Play, not inside the App. Open the Play Store app, tap your profile picture → Payments & subscriptions → Subscriptions, choose Billfold and tap Cancel subscription. To avoid being charged after the 3-day free trial, cancel at least 24 hours before the trial ends. You keep Pro until the end of the current period. Uninstalling the App does not cancel the subscription.

I bought Pro but the App still shows the free limits.

Make sure the device is signed in to the same Google account you used to buy Pro, then go to Settings → Restore purchases. If a purchase is still "pending" with Google, Pro unlocks automatically once it clears.

How do I get a refund?

Google processes every payment, so refunds go through Google Play: request a refund. We cannot issue refunds ourselves, but email us if you need help with a request.

Does the App upload my data?

No. Billfold has no server and no account. Everything stays on your phone. See the Privacy Policy.

How do I report a bug?

Please email us with what you were doing, what happened, and your phone model and Android version. A screenshot or screen recording helps a lot. We read every report.