Support

Frequently asked questions

Is Doseline medical advice?

No. It only records what you enter and reminds you of the schedule you set. It never suggests a dose. Talk to your prescriber or pharmacist about your treatment.

Which medications can I track?

Any pen or tablet on a weekly or daily schedule. Presets cover the common GLP-1 brands and compounded options, and you can enter your own name and dose.

How does the next-shot countdown work?

You set a weekday and time (or daily). After you log a shot, the countdown moves to the next slot. A shot logged more than half an interval late counts toward the following slot, so the schedule stays on your chosen day.

How does site rotation work?

The body diagram shows eight common sites. The App suggests the one you used least recently and lets you pick any other.

I did not get my reminder.

Open Android Settings → Apps → Doseline → Notifications and make sure they are allowed, and exclude Doseline from battery optimisation. Reminders are inexact by design to save battery, so they may arrive a few minutes after the set time.

How do I share my data with my doctor?

Open Progress or Settings → Export and create a PDF report (Pro) or a CSV. Share it from your phone; nothing is uploaded by the App.

How do I delete everything?

Open Settings → Delete all data. This removes every log and setting from your phone. Uninstalling the App does the same.

How do I cancel my subscription?

Subscriptions are managed by Google Play, not inside the App. Open the Play Store app, tap your profile picture → Payments & subscriptions → Subscriptions, choose Doseline and tap Cancel subscription. To avoid being charged after the 3-day free trial, cancel at least 24 hours before the trial ends. You keep Pro until the end of the current period. Uninstalling the App does not cancel the subscription.

I bought Pro but the App still shows the free limits.

Make sure the device is signed in to the same Google account you used to buy Pro, then go to Settings → Restore purchases. If a purchase is still "pending" with Google, Pro unlocks automatically once it clears.

How do I get a refund?

Google processes every payment, so refunds go through Google Play: request a refund. We cannot issue refunds ourselves, but email us if you need help with a request.

Does the App upload my data?

No. Doseline has no server and no account. Everything stays on your phone. See the Privacy Policy.

How do I report a bug?

Please email us with what you were doing, what happened, and your phone model and Android version. A screenshot or screen recording helps a lot. We read every report.